Doug Kramer
237 Ovington Avenue
Brooklyn, New York 11209
Phone: (917) 838- 8900
Email Address: dougkramer@nyc.rr.com
Online Resume Address: http://dkresume1.tripod.com

Technical Skills:

  
 Awards:  ETAP 2008. Received Award from The City of New York for Excellence in Technology and Programming for Client Support as well as Service.
 O/S:  Windows 95, 98, NT, 2000, Millenium, XP, 7, Linux Kubuntu, MAC OS X, Leopard and Snow Leopard.
 Hardware:  Desktop PC, Laptops, Printers, Scanners, USB Drives, Zip Drives, MAC, Tablet, Net Book, iPad, iBook, Video Conferencing, MIDI, Modems, Firewire, CD Rom Reader/Writers, DVD Reader/Writers, DVD-R, and Digital and Video Conferecing Cameras.
 Software: MS Office 1997-2011 (PC and MAC), Adobe, GoverLAN, DameWare, PC Anywhere, Fax, Anti-Virus, Citynet Mainframe Emulator, Kronos Time Keeping, WinZip, Lotus Smart Suite, Media Players, MGI, Dropbox, Magix Video and Audio Editing programs.
 NYC.GOV Web-Based Applications: Web Connect (SNA Citynet), City Time (Payroll and Time Keeping), APT (Automated Procurement Tracking) and 311 Siebel.
 NYC DOT Web-Based Applications: ,Magic Help Desk Database and Commissioner's Correspondence Unit Tracking System.
 Internet Browers and Connectivity:  America Online,Microsoft Internet Explorer, Apple Safari, Google Chrome, Mozilla Firefox, Earthlink, Verizon DSL Modem, and Time Warner Cable Modem Road Runner.
 Email Applications: America Online, Lotus CC Mail, Novell Group Wise, Juno, Yahoo!, Google Gmail, Microsoft Outlook and Hotmail.
 Network Platforms:

Microsoft, Novell Netware, and Banyan Vines.
Employment:
  
 Present:
 (Non Consulting)		 The Department of Transportation, New York, New York.
Title: Supervising Computer Services Technician.
Employed from March 2004 to the present date.
Administrator of The BMC Service Express Database Magic. Produce three sets of Magic Reports for the Chief Technology Officer once a week pertaining to opened and closed tickets as well as work orders for all ITT groups. Cross trained and supervised IT Unit Staff Members as well as Clients with the installation, setup, and configuration of both APT and City Time Web-Based applications. Provide Technical Support Service of The MAC OS X, Leopard and Snow Leopard for the Safety Education Unit Graphic Artists. All other responsibilities and job description remain the same from employment as a consultant for the agency.
 Previous Employment:
 (Consulting)		 Computer Horizons Corporation, New York, New York.  
Employed as a Computer Consultant.
 Previous Assignments: The Department of Transportation, New York, New York.
Employed from February 2002 to March 2004.
Responsibilities include the onsite and remote access technical support servive for all clients involving hardware, software, the internet, Windows 2000, and XP operating systems. Cross trained and supervised coworkers as well as clients with the installation, setup, and configuration of both the Department of the Mayor's 311 Siebel and FMS (Financial Management Service) Web-Based Programs. This assignment requires the use and knowledge of the Magic database.

The Fire Department, New York, New York. 
Employed from February 2001 to January 2002.
Responsibilities included the support as well as training for all end users involving hardware, software, the internet, Windows 98, NT 4.0, and Novell operating systems. The assignment requires the use and knowledge of the Magic 6 database.
Department of the Mayor, New York, New York.
Employed from May 2000 to February 2001.
Responsibilities included the support and training for all end users involving hardware, software, the internet, the Windows NT 4.0 and 2000 operating systems.  Several administrative functions were performed using remote access software to connect to individual workstations for software installations, desktop support, account maintenance, and the removal of illegal software. The assignment required the use and knowledge of the Magic 6 database. In the Magic 6 database, trouble tickets and work orders were generated, maintained, updated, and closed on a regular basis. The database also tracked trouble tickets as well as provided statistics, created reports, displayed tickets as well as the call history of users, featured a white board monitor to observe outages and persistent problems on a daily basis. Department locations included Albany {New York}, Washington {DC}, The United Nations, Gracie Mansion, and City Hall among others.
 Previous Employment:
 (Non Consulting)		 S. Shamash and Sons, New York, New York.
Employed from February 1998 to November 1998. 
Desktop and Client Support Representative. Responsibilities included client and employee support with computer-related operations, which involved order processing, desktop support, and the designing of sales reports from internet based account information provided by retail clients.  Also, performed both online research, and administrative-related work.

Global Data Security, New York, New York. 
Employed from February 1997 to May 1997.
Independent Contractor. Responsibilities included computer operations; administrative-related assignments; customer support; as well as the selling, marketing, and distribution of LAN Shadow (the Novell network compatible disaster recovery software program).

Mount Sinai Medical Center, New York, New York.
Employed from February 1994 to February 1997.
Security Coordinator. Responsibilities include computer operations; administrative-related work; customer support; closed circuit television monitoring; and the supervision and management of personnel.
Education:

The New School for Social Research, New York, New York.
Enrolled and completed MIS hardware as well as software-related courses.  Beginning during the summer of 1996.

Alfred University, Alfred, New York.
Received a Bachelor of Arts degree in Criminal Justice from the Alfred University College of Liberal Arts and Sciences May 1994.
References:

Available upon request.